Refund policy

Thank you for shopping with virsa wood. We are committed to providing high-quality wooden furniture and home décor products. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

We accept returns and exchanges only under the following circumstances:

  • You received a damaged product during delivery.
  • You received the wrong item.
  • The product has a manufacturing defect.

To be eligible for a return or exchange, you must notify us within 3 days of receiving your order.

Conditions for Returns

To qualify for a return or exchange:

  • The product must be unused and in its original condition.
  • All original packaging, accessories, and proof of purchase must be included.
  • Photos or videos of the damaged or incorrect product may be required for verification.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used or assembled.
  • Products damaged due to improper use or mishandling by the customer.
  • Custom-made or personalized furniture.
  • Minor variations in wood grain, texture, or color, as these are natural characteristics of solid Sheesham wood.
  • Sale or clearance items, unless they arrive damaged or defective.

Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • Cash on Delivery (COD) orders will be refunded via Bank Transfer, EasyPaisa, or JazzCash.
  • Online payments will be refunded to the original payment method whenever possible.

Exchanges

If your order arrives damaged, defective, or incorrect, we will replace the item at no additional cost. Exchange requests must be submitted within 3 days of delivery.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.
  • If a return is approved for any other eligible reason, the customer may be responsible for the return shipping charges.

Damaged Deliveries

If your package arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact our customer support immediately.
  3. Do not use or assemble the product until your claim has been reviewed.